Frequently Asked Questions
Please double check your items and the total amount in your cart before you complete your order, as once an order is entered into our system and the fulfillment process has started, we cannot guarantee that we will be able to cancel or change your order.
Reach out to our customer service team via email at email@example.com or by using the Contact Us page to see if we are able to accommodate your request.
Once your order ships, we will send you an email with tracking information.
We utilize UPS to ship orders domestically and internationally.
We utilize USPS in instances involving APO, DPO or PO Boxes.
We aim to fulfill all orders within 3-5 business days (Monday-Friday) from the time that you place the order. From there, shipping times depend on the carrier and the shipping method chosen.
Exceptions apply for pre-ordered product as well as for made-to-order product. Exceptions to the fulfillment timeline also apply for orders placed on Friday-Sunday and Holidays, as our fulfillment team does not always work over the weekends. All exceptions will be noted in the product description so please read carefully prior to purchase if your order is time sensitive.
Returns & Exchanges
We will gladly accept returns and exchanges for eligible purchases made within the last 30 days.* To be eligible for a refund on a return, your item must be unused, unwashed, in the original packaging/with tags attached, and in the same condition that you received it. Some exclusions may apply.
We cannot accept any returns or exchanges on custom, dated, special event or final sale/clearance items.
Please note, shipping costs are non-refundable.
You can find more information on returns and exchanges here: Return Policy
Please reach out to us at via email or chat to start the returns process.
Please note, extra shipping charges may apply on exchanged items, and we cannot guarantee that we will have the size or product that you are looking to receive via an exchange.